Effective Date: 11/12/2024
Thank you for shopping with us! We are committed to ensuring that our customers are satisfied with their purchases. If you are not completely happy with your order, please review our return and refund policy below.
Returns
- Eligibility: We accept returns on items within 10 days of delivery. Items must be unused, in the original packaging, and in the same condition that you received them.
- Non-returnable Items: Certain products, such as Custom Rugs, are not eligible for return.
- Return Process: To initiate a return, please contact us at support@vvrugs.com with your order number and reason for the return. We will guide you through the return process and provide return instructions.
Refunds
- Processing Time: Refunds are processed within 5-9 days of receiving your returned item. Refunds will be issued to your original payment method.
- Partial Refunds: In certain cases (e.g., opened or used items), partial refunds may be issued.
- Shipping Fees: Shipping costs are non-refundable unless the return is due to an error on our part.
Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, you will need to return the original item and place a new order.
Damaged or Incorrect Items
If your item arrives damaged or if we shipped the wrong item, please contact us immediately at [email/contact]. We will provide you with a replacement or a full refund.
Contact Us
If you have any questions or need further assistance, feel free to reach out to our customer service team at support@vvrugs.com or Live Chat.
