At VV Rugs, we are committed to delivering superior quality and craftsmanship in every rug we produce. We stand by the excellence of our products, which is why each of our rugs comes with a comprehensive product warranty, giving you peace of mind and confidence in your purchase.
Our warranty covers manufacturing defects for up to 24 months, depending on the type of rug construction. Whether you’re choosing a hand-tufted, hand-knotted, or machine-made rug, you can trust that our products are built to last. We take pride in ensuring durability and quality in every stitch, so you can enjoy your rug for years to come.
With over three decades of expertise, VV Rugs is your trusted source for premium rugs that combine beauty, durability, and long-lasting value.
Warranty Coverage
Our rug warranty covers a range of products with varying warranty periods based on the weave type:
| Weave | Months Warranty |
| Hand Knotted, Tibetan, Patchwork | 24 Months |
| Hand Tufted, Handloom, Flat Weave, Shags, Hand-woven | 6 Months |
If you encounter a manufacturing defect within the warranty period, we are here to help. Please notify us via email at support@vvrugs.com or call +91(800) 584-3646 Please include three images of the damaged rug/carpet. If the defect is covered under our warranty policy, we will provide you with the best possible resolution.
How to Claim Your Warranty?
Notification: Please email us at shop@jaipurrugs.com or call +91 8000295928 and provide three images of the damaged rug/carpet.
Assessment: We will assess the defect to determine if it falls under our warranty coverage.
Resolution: If covered, we will offer the best possible resolution, which may include repair or replacement.
Proof of Purchase: Ensure you have the original proof of purchase, as warranties are non-transferable.
Terms and Conditions
Logistic Charges: The customer bears logistic charges. However, Jaipur Rugs can arrange for pickup and delivery for your convenience.
Warranty Period: If a rug is replaced under warranty, the remaining period is based on the original purchase date.
Non-Transferable: Warranties are non-transferable and only valid for the original purchaser.
Exclusions from Warranty
Certain conditions are not covered under our warranty:
Shedding: Regular vacuuming in low power mode can reduce shedding.
Sprouting Pulls or Loss of Single Tufts: These are considered normal and not covered.
Color and Texture Changes: Natural fibers and dyes may change color and texture due to exposure to sunlight, humidity, heat, or atmospheric gasses.
Rolling Marks: These can disappear with routine vacuuming.
Matting and Crushing: Proper maintenance can minimize these effects.
Odor: New rugs may have a scent that dissipates when placed (back side up) in direct sunlight for 24 hours.
Why Choose VV Rugs?
Quality Assurance: Our rugs are crafted with the utmost care and undergo strict quality checks.
Customer Support: We provide dedicated customer support to address any concerns promptly.
Expert Craftsmanship: With decades of experience, our artisans create masterpieces that stand the test of time.
Frequently Asked Questions (FAQs)
What does the rug warranty cover?
Our warranty covers manufacturing defects for up to 24 months for specific rug types, as detailed in our warranty policy.
How do I claim a warranty for my rug?
Please notify us via email at support@vvrugs.com or call +91(800) 584-3646 providing three images of the damaged rug or carpet and proof of purchase.
Are logistic charges covered under the warranty?
No, logistic charges are borne by the customer. However, VV Rugs can arrange for pickup and delivery for your convenience.
What defects are not covered under the warranty?
The warranty does not cover sewing, sprouting pulls, color and texture changes, rolling marks, matting, crushing, and odors.
Is the warranty transferable?
No, the warranty is non-transferable and only valid for the original purchaser with proof of purchase.
